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Fare Rules
Depending our the fare type and the airline, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fee and change fee as follows.
Note: In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the policy of each Airline during that period.
1. Name change: The passenger is not permitted to change the named passenger with another passenger’s name. Please go to refund process instead.
2. Misspelling name: Must be the same person. Name Amendment Service Fee, PLUS Fare Difference & Other charges may be applicable.
3. Depending our the fare type, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied:
| TICKET CLASS | CANCELLATION/REFUND CONDITION | CHANGING CONDITIONS | NO-SHOW | ||
|---|---|---|---|---|---|
| BEFORE DEPARTURE | ON/AFTER DEPARTURE | BEFORE DEPARTURE | ON/AFTER DEPARTURE | ||
| Economy Super Saver | Not permitted | Not permitted | Permitted with fee | Not permitted | Permitted |
| Economy Value | Not permitted | Not permitted | Permitted with fee | Not permitted | Permitted |
| Economy Flexi | Not permitted | Not permitted | Permitted with fee | Permitted with fee | Permitted |
| Business Promotion | Permitted with fee (at least 72 hours before departure time) | Not permitted | Permitted with fee | Permitted with fee | Permitted |
| Business Flexi | Permitted with fee (at least 72 hours before departure time) | Not permitted | Permitted with fee | Permitted with fee | Permitted |
Change fee:
- Change fee is not permitted to refund.
- Change fee rate depending on the route and different fee between original booking and new booking, please contact us via website https://www.malindo-airways.com or email support 24/7: booking@malindo-airways.com for support on change procedure and fee.
Note:
- For a single sector journey, normal fare rule apply. For Multi sector journeys, the most restrictive fare rules applied.
- The cancellation fee depending on the route, please contact us via website https://www.malindo-airways.com or email support 24/7: booking@malindo-airways.com for support on cancellation fee.
- Once "Online Check-in or airport check-in" is completed, a passenger is not allowed to cancel or change their travel dates or request for refund except where the flight is cancelled by the airline.
- Ticketing fee, Taxes and Airport fee is not refundable.
Specific fare rules may vary and different from the general fare rules and should be provided on request by contact us through 24/7 supporting email booking@malindo-airways.com
Sincerely thanks for choosing our service!